Question 1

Do you offer free delivery?

Accepted Answer

Yes, if the total amount of your order is more than €50, standard delivery is free.

Question 2

Can I add an additional address?

Accepted Answer

Yes. Log on to My Account, then go to your Address Book. You will be able to add another address there.

Question 3

How do I apply my discount code?

Accepted Answer

When you go to the basket you will find a box where you can fill in you discount code. After applying the discount code click on 'Activate voucher'. The discount is now applied to your order.

Question 4

Can I pay my order at delivery?

Accepted Answer

We accept online payments via VISA, MasterCard, PayPal and Maesto.

Question 5

How can I track my parcel?

Accepted Answer

Once your parcel is dispatched you will receive an email confirming this showing a parcel/shipping number.
It might take up to 24 hours for a tracking number to be assigned to your order, depending on when you placed the order and the availability of the products you selected.
You can use this tracking number on the DHL website to track your parcel.

Orders & Delivery

Do you offer free delivery?

Can I add an additional address?

How do I apply my discount code?

Can I pay my order at delivery?

How can I track my parcel?

Drinks

Does a Lungo contain more caffeine than an Espresso?

Do I need to do something to make the capsules work in my machine?

How long do the new Serenco capsules last?

Which coffee machines are compatible with your capsules?

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